1. Who We Are

Novus is a technology company that provides AI-powered solutions to help businesses understand team sentiment and drive engagement through data. This privacy policy applies only to our public-facing website and not to our platform or services, which are governed under a separate Data Processing Agreement.

2. Information We Collect

We may collect the following types of personal data when you visit our website:

a) Information You Provide Directly

• Name
• Email address
• Company name
• Job title
• Any other information submitted through contact forms or demo requests

b) Information Collected Automatically

• IP address
• Browser type and version
• Operating system
• Device type
• Referring website
• Pages visited and time spent
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to inquiries or requests
• To send marketing communications (if you have opted in)
• To analyze website traffic and usage trends
• To improve site performance and user experience
• To ensure compliance with legal obligations

4. Legal Bases for Processing (Under GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under one of the following legal bases:

• Consent (e.g., for marketing communications)
• Legitimate interests (e.g., to improve website functionality and ensure security)
• Contractual necessity (e.g., responding to your inquiries or demo requests)
• Compliance with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar technologies to understand how you use our Site and to improve your experience. You may control or delete cookies through your browser settings. For more details, please refer to our Cookie Policy.

6. Data Sharing and Transfers

We do not sell your personal data. However, we may share your data with:

• Trusted third-party service providers (e.g., hosting, analytics, CRM platforms)
• Legal authorities if required by law or to protect our rights
• Affiliates or successors in case of a corporate transaction

Some of these parties may be located outside the EEA. Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs).

7. Your Rights (for EEA/UK Residents)

You have the following rights under GDPR:

• Right to access your personal data
• Right to rectify inaccurate or incomplete data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent (where applicable)

To exercise any of these rights, please contact us at contact@novusagent.ai.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Data collected via web forms is typically retained for up to 12 months unless otherwise required.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to other websites not controlled by us. This Privacy Policy does not apply to those sites. Please refer to their respective privacy policies.

11. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn we have done so, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal, operational, or technological changes. The “Last Updated” date will always indicate the most recent revision. You are encouraged to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at: contact@novusagent.ai